How do you change the LED standby lighting on the Wave booth?
Here's a great tutorial to show you how to adjust Wave lighting!
What is the weight and dimensions of the unit?
Here's a breakdown of the weight and dimensions of each piece of hardware.
How many boxes come in the shipment?
Everything ships together in one big box: 60" x 13" x 8"
If you order a wall mount unit you will still receive one, much smaller, box!
What tools do I need for assembly or do they come with the shipment?
All you need is a screw driver to attach the enclosure to the stand or wall mount.
The product comes with the needed hex tool and screws/bolts/washers for the floor stand.
How long is the power cable?
From the booth to the wall the cable runs 15". You might need an extension cord if you don't have a plug right by where the booth will be.
The power cord alone is 87".
What is the hardware made of?
Stand, base, and mounts are all made of steel. Top is injection molded plastic and the faceplate is acrylic. Wave is super durable!
How long does it take to set up the booth?
Can I use my own iPad?
Yes, you need an iPad Pro 10.5” WiFi with the smallest storage option - here's a super easy link for the Apple site! PS. Don't get a white iPad, black only.
There's also the iPad Pro 10.5" WiFi + Cellular which you can use in areas without WiFi signal. (You will need a data plan through Verizon or AT&T. We don't suggest using Sprint/T-Mobile as their networks aren't as strong.)
What resources are there to help me set up (laminated sheet, web-based, webinars, etc.)?
Our knowledge base comes packed with helpful articles and tips for web-based help. We also provide live chat support through the dashboard directly. If you are new, a great place to start is this Welcome Aboard folder!