How strong does my WiFi need to be?

Minimum 5mbps up/down. You will start to see connectivity issues with bandwidth any slower than this. If you find your connection is slower than the recommended up/down - no worries. We have an excellent queueing system that will upload and send your photos once you regain a stronger connection.

Users are not receiving text messages with their photos. How do I fix this?

Here are a few things to try:

  • Open Safari and search 'Speed Test'. Select the blue button that reads, 'Run Speed Test'. You should see two numbers, one is your download speed and the other your upload speed. These should both be above 5mbps. 
  •  Close out of the Wave app and re-open it. If that doesn't fix it, try deleting the app and re-downloading it. 
  • Cellular service in your location could be weak. This can happen in large buildings or overly crowded areas. If this is the case, there will be a slight delay of photos/gifs being received.

How long does it take to set up the Wave app? 

Less than 5 minutes with good WiFi.

How do I adjust how fast or slow the Animated Gif looks? 

We do not recommend adjusting these settings. The current settings allow for a flawless and smooth Boomerang effect. 

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